metaplay88 Terms of Use
We at metaplay88 operate an online gaming and sportsbook platform serving users in jurisdictions where our services are permitted by local law. This document outlines the terms under which you may open an account, deposit and withdraw funds, participate in promotions, and use our platform. By accessing metaplay88, you agree to be bound by these terms.
Our commitment is to keep the agreement simple and transparent. We describe what we require from you as a member, what protections we offer, how disputes are resolved, and what happens if you breach the agreement. We also set out the jurisdictional limits of our service—where we operate and where we do not.
This page covers the core conditions. For information on how we handle your personal data, please visit our Privacy Policy. For specific payment method flows and deposit/withdrawal procedures, see our guides on DANA, e-wallet, mobile banking, local payment, and bank transfer processes.
Account Opening and Membership
To open an account on metaplay88, you must be of legal age in your jurisdiction and not a resident of any territory where online gaming is prohibited by law. We require you to provide accurate personal information—full name, date of birth, email address, phone number, and a valid national ID or passport number. We conduct verification to confirm your identity and to comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations.
Verification typically takes a few minutes to a few hours. In some cases, we may request additional documentation—a photo of your ID, a selfie holding your ID, or proof of address. If information you provide is found to be false or misleading, we reserve the right to suspend or close your account and forfeit any balance.
You are responsible for maintaining the confidentiality of your username and password. We will never ask for your password via email or chat. If you suspect unauthorized access, contact our support team immediately. You agree to use metaplay88 only for your own entertainment and not on behalf of third parties or for commercial purposes.
Your account is personal and non-transferable. You may not sell, lend, or gift your account to another person. We reserve the right to close accounts that are deemed to be duplicates, linked to the same household, or engaged in bonus abuse or collusion.
Jurisdiction notice
Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Members are responsible for verifying that their access and use of metaplay88 comply with their jurisdiction's regulations.
Deposits, Withdrawals, and Payment Methods
We support nine primary payment methods across Indonesia: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts (mobile banking, local payment, online payment, e-wallet). Deposits are typically credited within seconds to a few minutes. Withdrawals are processed after verification and compliance review; e-wallet withdrawals usually settle within one to four hours, while bank transfers may take one to two business days.
You may only withdraw to the payment method you used for deposit. This is a security measure to prevent unauthorized withdrawals and to ensure fund traceability. For example, if you deposited via mobile banking from Jakarta or Surabaya, your withdrawal must return to the same local payment account.
We reserve the right to delay or reject a deposit or withdrawal if we detect unusual activity, incomplete verification, or breach of these terms. We will notify you of the reason and next steps. Deposits that fail to credit due to payment provider errors will be credited by us upon verification of the failed transaction. Withdrawals are subject to a compliance review to ensure bonus playthrough requirements have been met and no suspicious patterns are present.
You acknowledge that funds held in your metaplay88 account are held in trust and are not deposits to a bank. metaplay88 does not earn interest on your balance, and your funds are segregated from our operating funds for player protection.
Bonuses, Promotions, and Cashback
We offer a welcome bonus to new members, weekly cashback on losses, referral rewards, and seasonal tournament bonuses. All promotions carry specific terms and eligibility conditions. You must claim bonuses within the stated window; unclaimed bonuses expire and cannot be recovered.
Bonus funds carry playthrough requirements, meaning you must wager the bonus a specified number of times on eligible games before you can withdraw. Playthrough terms are detailed in each promotion; read them carefully before claiming. If you breach playthrough terms (such as attempting to withdraw before the requirement is met), we may forfeit the bonus and any associated winnings.
Weekly cashback is calculated based on your net loss (wagers minus winnings) in the previous week. Cashback is credited every Monday and is non-withdrawable for 24 hours; it can be used to fund further play during that time. After 24 hours, cashback converts to withdrawable balance.
Referral bonuses are credited when your referee completes their first deposit and meets a minimum wagering requirement. The referee must not be from the same household as you, and both accounts must pass our duplicate-account checks. Seasonal promotions (tournament campaigns, increased cashback during holidays like Idul Fitri or Idul Adha, Liga 1 or Piala AFF specials) are announced in our Promotions tab with full terms.
We reserve the right to cancel, modify, or suspend any promotion at any time without notice. Abuse of promotions (creating multiple accounts to claim bonuses, collusion with other players, betting on extremely low odds to complete playthrough requirements) may result in bonus forfeiture and account closure.
User Conduct and Prohibited Activities
You agree not to:
- Use metaplay88 for money laundering, fraud, or any illegal activity.
- Create multiple accounts or share an account with others.
- Use automated tools, bots, or scripts to access our platform or place bets.
- Engage in collusion with other players to manipulate odds or claim bonuses unfairly.
- Attempt to gain unauthorized access to our platform or other users' accounts.
- Harass, threaten, or abuse our staff or other players.
- Bet on sports events or esports matches (Mobile Legends, Free Fire, PUBG Mobile) in which you have insider information or a direct financial interest beyond your wager.
- Place bets on your own esports team or in events you control, where your action affects the outcome.
Breach of these terms may result in account suspension, fund forfeiture, and report to relevant authorities. We cooperate with law enforcement and sporting bodies in investigating suspected fraud, match-fixing, or money laundering.
Limitation of Liability and Dispute Resolution
metaplay88 is provided on an "as-is" basis. We do not guarantee uninterrupted service, error-free gameplay, or specific outcomes. We are not liable for losses arising from technical faults, internet outages, or user error, except where we have acted with gross negligence or willful misconduct.
If you dispute a transaction, wager result, or promotion decision, contact our support team within 30 days. We will investigate and respond with a detailed explanation. If you remain dissatisfied, you may request escalation to our dispute resolution team. We aim to resolve disputes fairly and transparently; our decision is binding unless you have evidence of material error or fraud on our part.
We keep records of all wagers, results, deposits, withdrawals, and promotions for at least three years. We can retrieve these records to verify any dispute. If we determine that a technical error led to an incorrect payout or loss, we will correct the account and notify you of the adjustment with documentation.
Privacy and Data Protection
We collect your personal information (name, ID, payment method, transaction history, betting activity) to provide our service, comply with legal requirements, and detect fraud. We protect this data using industry-standard encryption and access controls. We do not sell your data to third parties; we may share it with payment providers, AML screening services, and legal authorities when required by law.
For full details on how we handle your data, retention periods, and your rights, see our Privacy Policy.
Changes to Terms and Account Closure
We may modify these terms at any time by posting an updated version on our website. If we make material changes, we will notify you via email and your account dashboard. Continued use of metaplay88 after such notice constitutes acceptance of the new terms. If you do not agree with changes, you may close your account.
You may close your account at any time by contacting our support team. Upon closure, we will process any outstanding balance as a withdrawal (subject to verification and compliance review) and mark your account as closed. Closed accounts cannot be reopened; if you wish to rejoin, you must create a new account.
We may suspend or close your account if you breach these terms, engage in prohibited activities, fail verification, or if local law requires us to do so. We will provide notice and reason where possible. Any balance in a closed account will be held in trust and may be claimed after a reasonable investigation period.
Related guides
Our Commitment to Fair Play and Compliance
At metaplay88, we are committed to fair play, transparent operations, and compliance with all applicable laws in jurisdictions where we operate. Our games use certified random-number generators (RNG) that are audited by third-party testing laboratories to ensure outcomes are not predictable or manipulated. Our sportsbook odds and betting rules are set by qualified professionals and reviewed regularly for integrity.
We employ advanced fraud-detection systems to identify suspicious patterns, multi-accounting, bonus abuse, and collusion. We cooperate with sporting bodies, esports organizations, and law-enforcement agencies to combat match-fixing and illegal betting. Any account flagged for suspicious activity is reviewed by our compliance team before any action is taken.
Our staff are trained in AML and KYC procedures. We monitor transactions for unusual patterns (large deposits followed by immediate withdrawal, sudden changes in betting behavior) and may request additional verification if patterns suggest money laundering or fraud. Your cooperation in these checks is mandatory; failure to comply may result in account suspension.
We maintain segregated player accounts, meaning your balance is held separately from our operating funds and is protected in the event of metaplay88's insolvency. We do not use player funds for operational expenses or marketing; funds are held in trust solely for your benefit.
If you have concerns about our practices, compliance, or wish to report suspicious activity, contact our support team or our compliance officer directly. We take all reports seriously and will investigate thoroughly.